Readers who frequent diginomica have figured it out: I’m not a fan of AI-handwaving, nor do I have much time for “AI industry consortiums” that seem to spend a lot of time patting themselves on the back for helping out.
Look, Coronavirus won this round. I have every hope we will prevail against this virus, but all our wonderful predictive tech didn’t see this coming. The current state of “AI” was exposed much more than it effectively warned us.
That said, AI in the broadest practical sense, including robotic process automation, has certainly been of value helping companies respond to the pandemic. At times where human-to-human contact is problematic, robots and automation matter.
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